DVPOS SUPPORT CENTRE

Technical Services & Downloads

Access drivers, documentation, Windows IoT images and spec sheets. Submit a repair request or track an existing ticket — all in one place.

Drivers & Documentation Windows IoT Images Repair & Ticket Tracking
To add or update files: Shopify Admin → Content → Files → Upload → copy the CDN URL → paste into Theme Customizer below.

Documentation

Spec sheets, user manuals and product documentation

0 files
No files added yet — add file URLs in Theme Customizer

Drivers

Hardware drivers for DVPOS terminals

0 files
No files added yet — add file URLs in Theme Customizer

Documentation

Spec sheets, user manuals and product documentation

3 files
PDF
DV715 Spec Sheet DV715 15" Touch POS Terminal — full technical specifications PDF
Download
PDF
DV815 Spec Sheet DV815 15" Touch POS Terminal — full technical specifications PDF
Download
PDF
DV915 Spec Sheet DV915 15" Touch POS Terminal — full technical specifications PDF
Download

Windows IoT Images

Windows 11 Enterprise LTSC IoT images for DVPOS terminals

0 files
No files added yet — add file URLs in Theme Customizer

Marketing Images

High-resolution product images for resellers and partners

0 files
No files added yet — add file URLs in Theme Customizer

Request a Repair

Submit a repair request for your DVPOS hardware. Our SA-based technical team will assess, repair and return your device. Resellers can submit on behalf of their customers.

1
Submit your request

Fill in the repair form with your device details and fault description.

2
Receive a ticket number

We'll confirm your request and assign a repair ticket reference.

3
Ship or drop off

Send your device to us or via your nearest reseller partner.

4
Repair & return

We diagnose, repair and return your device — tracking available throughout.

Open Repair Portal

What to include

  • Device model number (e.g. DV715XL)
  • Serial number (found on the base of the unit)
  • Clear description of the fault or issue
  • Proof of purchase if under warranty
  • Your contact name, number and email
🤝
Using a reseller?

Your nearest registered reseller can accept your device for repair and submit the ticket on your behalf — saving you courier costs.

Turnaround time

Standard repair 3–5 business days
Complex fault 5–10 business days
Parts sourcing required Subject to availability

Track Your Repair Ticket

Use your ticket number to check the current status of your repair. Updates are posted as your device moves through our workshop.

Ticket status guide

Received — your device has been logged and is awaiting assessment
In Progress — our technicians are actively working on your device
Awaiting Parts — repair is on hold pending parts or customer approval
Complete — repair is done and device is ready for collection or dispatch
Track My Ticket

What you'll need

  • Your repair ticket number (e.g. TKT-00123)
  • The email address used when submitting
📞
Can't find your ticket?

Contact us on sales@dvpos.co.za or WhatsApp +27 78 840 0564 with your name and device serial number.

Need to submit a new repair?

Still need help?

Our team is available Monday to Friday, 9AM–5PM SAST. Reach us by email or WhatsApp.

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